A developer who builds around real business processes.

I help businesses turn messy admin, disconnected systems and manual processes into practical CRM and web tools that save time, reduce double-handling and make the business easier to run - using cost-effective open-source software paired with custom web development.

A lot of my work has vTiger CRM at its core: a lightweight and highly customisable open-source CRM (Customer Relationship Management) system built with PHP and MySQL. Because it can run on standard Linux web hosting, ongoing costs are significantly reduced. If you pay for hosting for an existing site, you can run vTiger CRM on the same hosting without needing to pay anything extra, and with the software being open-source, there are no subscription fees or licensing costs to worry about either.

One of the biggest advantages of this approach is ownership. Instead of relying entirely on subscription-based tools, locked-down platforms or software that forces the business to work a certain way, an open-source CRM can be customised, extended and controlled however the business sees fit. The system can grow around the business over time, rather than the business being limited by the software, or having to navigate through subscription models, pricing tiers and feature restrictions.

Out of the box, vTiger CRM provides many of the core features a business needs to manage customer relationships, including customer and contact records, sales opportunities, email templates, follow-up tasks, activity tracking, email campaign tools, reporting tools and dashboards. Where vTiger becomes especially useful is its ability to be customised further. Custom modules can be built to store and manage the specific parts of a business that do not fit neatly into the standard modules that the CRM provides, such as bookings, products, vehicles, projects, agreements, maintenance records, internal processes or any other important business data or processes. This is where vTiger showcases its benefits - not just as a standard CRM software, but as a flexible customisable management system for your business.

vTiger can also be connected with custom PHP and HTML websites to create customer-facing forms, booking systems and web applications that collect, store, and distribute information directly inside the CRM. That same data can then be used to build internal tools for your team, helping reduce tedious admin work, cut down on repeated data entry and save time and energy across the business.

The focus is always on building systems around the way a business actually works. Instead of forcing staff to fit around generic software, I build practical tools that connect the important parts of the business together and make day-to-day work easier to manage.